The importance of digital connectivity for the future of conveyancing
The property market is a diverse ecosystem of multiple professions
operating independently. Estate agents, conveyancers, mortgage brokers
and lenders provide individual services throughout a property
transaction, but unlike other industries such as banking, they aren’t
connected by a universal digital network.
The lack of digital connectivity in the property market creates
challenges and additional administrative work for conveyancers that
hinders efficiencies and productivity. Conveyancers often find
themselves using disparate systems and communication channels to rekey
data, chase – and be chased – for updates, and check data for
consistency to progress a transaction.
During the last 18 months, the unprecedented volume of transactions
created by the SDLT holiday meant that trying to keep on top of those
additional manual tasks was a challenge, resulting in many conveyancers
working into the night to complete transactions by the SDLT deadline.
Something that isn’t effective for conveyancers in the long-term when
managing workloads.
Connecting in a hybrid-working environment
The importance of connectivity is heightened further with many
businesses and professionals across the property market moving to a
hybrid-working environment. Firms, departments, and clients are now more
physically disconnected than ever before, which only emphasises the
need for a digital connection to effectively communicate and
collaborate.
Conveyancers can’t continue with siloed data, disparate systems, and
disconnected operations because it slows down processes and affects
scalability and profitability. It increases the risk of errors, which
can lead to unsatisfied clients and increases a conveyancer’s workload
of administrative tasks. It also takes up time that otherwise could be
spent nurturing client relationships or winning new business.
Of course, not all digital connectivity is equal. Having hundreds of
APIs doesn’t give you a ‘single source of the truth,’ just a
reconciliation headache. Data that is collected digitally, but not in
real-time, may not be up to date. Connectivity needs to be secure – it
matters who is seeing it on the way from source to destination. Finally,
true connectivity is two-way; it ensures the connection allows both
parties to share data with each other.
5 reasons why digital connectivity should be a priority for all conveyancers
The future of conveyancing is digital, which invites opportunities
for improving the connectivity of the market. A digitally connected
property market will help to improve the workloads of lawyers, increase
the profitability of law firms, but importantly remove the friction and
pain points within a property transaction for clients. Listed below are
five benefits for digitally connecting data and systems across the
market.
- Visibility and accuracy
Connecting various property software platforms through one network
creates a single source of truth for all actions, updates, and key
information within a property transaction. When platforms, processes,
and data are connected you immediately reduce the need for manual
intervention which reduces the risk of errors. Synchronising your data
with other parties helps provide visibility across your firm and ensures
accuracy. The right network enables you to easily share that data with
clients and third parties too. When everyone is working from one source
of truth, all parties can be confident their data is accurate and
ensures everyone has visibility of progress.
- Efficiency
A goal for most law firms is to drive long-term efficiencies, and
digitally connecting and streamlining your operations is one of the
crucial ways you can improve efficiencies and the profitability of your
firm. Remove the time-consuming and manual admin tasks involved in
keeping records up to date, chasing third parties or updating clients
and run your firm through a centralised platform that can act as the
core for all processes and data to be stored and shared. A practice
management system connected in real-time will help to significantly
speed up a transaction and make it incredibly easy to share updates with
all parties. When your conveyancing processes are streamlined, you
improve the scalability of your firm so you can grow without working
late into the night or without additional overhead costs.
- Enhanced communication and collaboration
A truly connected property market can instantly improve communication
and collaboration across all parties. With secure, real-time
connectivity conveyancers can be confident that the data they are
sharing and receiving is accurate without needing to manually review it.
Connectivity helps to automate the communication needed between parties
so diary reminders for updates are a thing of the past and data is
effortlessly shared. Conveyancers can work quicker with access to
everything they need at their fingertips so they can focus on
progressing a transaction, not maintaining its data.
- Client satisfaction
Online property search platforms, like Zoopla and Rightmove, are
leading the way for removing friction and pain points throughout the
property transaction. By providing a digital self-service platform they
put the client back in control of their experience and provide the tools
they need, when they need them, to sell and buy a house. Consistent
connectivity across the property market will help reduce friction points
further helping conveyancers to deliver an effective and transparent
service that exceeds client expectations and removes the familiar
challenges of buying and selling a property.
- Security
If all parties involved in a property transaction had full visibility
from their existing software solutions, it would significantly reduce
the need for email and phone updates. By reducing your reliance on email
communication, you increase the protection and security of your client
data. Connect using a secure network and all data remains within your
existing platform with controls on who can access it, you’re reducing
the need for human interference, therefore, reducing the risk of errors.
The future of conveyancing
To improve efficiencies for your firm that positively affect your
bottom-line, to streamline workloads for lawyers and third parties, and
to enhance the client experience and reduce the time it takes to buy a
property, the property market needs to get connected. The future of
conveyancing is a secure, real-time, synchronised network of connected
platforms, processes, communications, and data that enables an
effortless and streamlined transaction, benefitting all involved.
Digital connectivity should be the number one priority for
conveyancers looking to future-proof their firm as it provides new
opportunities and possibilities. A connected network of moving parts
improves scalability, growth potential and success and it also enables
flexibility and adaptability.